A refund is the actual reimbursement of the cost of a Product to a Customer regardless of the basis for the reimbursement (“Refund”). RIGHT HOOK DIGITAL accomplishes the Refund by reversing the amount previously charged to the Customer’s Card or account at the Card issuing bank and the appropriate amount is credited to the appropriate Card or account at the Card issuing bank of Customer.
RIGHT HOOK DIGITAL will only offer a refund if the provided service does not deliver what it mentions as per service/product specifications and/or RIGHT HOOK DIGITAL cannot/unable to fix/repair any inferiority of the deliverable. At any point of time, the refund will not exceed the original price paid. RIGHT HOOK DIGITAL’s service delivery depends on the team bandwidth and could exceed the mentioned delivery dates without notice; refunds will not be granted as long as the service was provided/delivered.
RIGHT HOOK DIGITAL will only issue a Refund to the original funding source. For example, an order funded via Credit Card will be issued a Refund to the account for the Card that was used to fund the order. An order funded via PayPal will be issued a Refund to the original PayPal account. If the PayPal account is closed, the Customer should be referred to RIGHT HOOK DIGITAL for assistance.